Website Hosting & Maintenance Service Level Agreement (SLA)
Date: August 3, 2026
This Service Level Agreement ("SLA") defines the website hosting, maintenance, security, and support services provided by WT Digital Agency ("WT") for clients utilizing WT-managed hosting services.
1. Purpose
WT provides fully managed WordPress hosting designed to deliver:
- Secure hosting infrastructure
- Reliable website uptime
- Ongoing software maintenance
- Website backups
- Performance optimization
- Security monitoring
- Technical support
This service is intended to ensure that client websites remain secure, available, and operating efficiently.
2. Hosting Plans
| Hosting Plans | Monthly Price | Storage | Monthly Bandwidth | Best For |
|---|---|---|---|---|
| Basic | $100 | 2GB | 10GB | Small Business Websites |
| Premium | $150 | 5GB | 30GB | Most WT Marketing Clients |
| Business Plus | $225 | 10GB | 75GB | Larger Websites and Higher Traffic |
| Business Enterprise | Starting at $350 | 20+ GB | 150+ GB | Enterprise, Ecommerce and Custom Enviroment |
Plan selection is based on website complexity, storage requirements, plugin count, expected traffic, and bandwidth utilization.
WT reserves the right to recommend upgrades when usage consistently exceeds plan limits.
3. Included Services
Every hosting plan includes:
Managed Hosting
- Premium hosting infrastructure
- SSL certificate management
- CDN integration (when applicable)
- Server monitoring
- Infrastructure maintenance
WordPress Maintenance
- WordPress Core Updates
- Plugin Updates
- Theme Updates
- PHP compatibility monitoring
- Version compatibility testing
Website Security
- Security monitoring
- Malware scanning
- Firewall protection
- Login protection
- Brute-force prevention
- Security patching
- Immediate response to known vulnerabilities
Website Backups
- Automated daily backups
- Backup retention
- Restore capability
- Disaster recovery support
Performance
- Cache management
- Performance monitoring
- Database optimization (as needed)
- CDN optimization (when applicable)
Monitoring
WT continually monitors:
- Website uptime
- Hosting environment
- Security alerts
- Storage utilization
- Bandwidth utilization
- Plugin health
Technical Support
Support includes:
- Hosting-related issues
- Website outages
- WordPress update issues
- SSL certificate issues
- Backup restoration
- Hosting infrastructure troubleshooting
4. Service Response Times
| Priority | Example | Response Goal |
| Critical | Website offline | Within 2 business hours |
| High | Major functionality impaired | Same business day |
| Medium | Minor functionality issue | Within 1 business day |
| Low | General questions | Within 2 business days |
Response times apply during WT business hours.
5. What's NOT Included
Hosting service does not include:
Website Content
- Content edits
- Copywriting
- Image updates
- Blog posting
- Page creation
Website Development
- New functionality
- Design changes
- Layout modifications
- Landing pages
- New page creation
- Custom programming
- Plugin customization
Marketing Services
- SEO
- PPC
- Google Ads
- Social media
- Email marketing
- Analytics consulting
Third-Party Services
WT is not responsible for failures caused by:
- Third-party plugins
- Third-party APIs
- Payment gateways
- DNS providers not managed by WT
- Domain registrars
- Client-managed software
6. Fair Usage
Hosting plans include allocated storage and monthly bandwidth.
If usage consistently exceeds plan limits, WT may recommend upgrading to the appropriate hosting tier.
Temporary spikes in traffic are expected and generally do not require immediate plan changes.
7. Client Responsibilities
Clients are responsible for:
- Maintaining current contact information
- Maintaining ownership of domain registrations
- Providing requested approvals promptly
- Supplying licensed third-party software when required
- Maintaining legal compliance of website content
8. Scheduled Maintenance
WT may periodically perform:
- Server maintenance
- Security updates
- Infrastructure upgrades
- Performance improvements
Whenever practical, scheduled maintenance will occur during off-peak hours.
9. Emergency Support
WT will make reasonable efforts to restore service as quickly as possible following:
- Hosting outages
- Security incidents
- Website corruption
- Backup restoration
- Critical plugin failures
10. Optional Services
The following services are available separately:
- Website edits
- New landing pages
- Custom development
- New integrations
- SEO services
- Content writing
- Graphic design
- Marketing consulting
- Website redesigns
Unless covered under an active marketing retainer, these services are billed at WT's standard hourly or project rates.
11. Hosting Plan Upgrade Policy
WT reviews hosting utilization periodically based on:
- Storage consumption
- Monthly bandwidth usage
- Plugin count
- Website complexity
- Performance requirements
- Traffic volume
If a website consistently exceeds the resources included in its current plan, WT will recommend migration to the next hosting tier to maintain optimal performance, reliability, and security.
12. Service Availability Goal
WT targets:
99.9% Annual Website Availability
excluding:
- Scheduled maintenance
- Force majeure events
- Third-party provider outages
- DNS propagation
- Internet service disruptions outside WT's control